Nadia Kostadinova at Nadias Loans Pty Ltd, ABN 88 647 989 302 is authorised Credit Representative, Number 483783 under the Australian Credit Licence Number 389328, Connective Credit Services Pty Ltd.
We are members of the Mortgage and Finance Association of Australia or MFAA, the leading national body for professional mortgage and finance brokers. We are also members of the Australian Financial Complaints Authority or AFCA, an external independent dispute resolution scheme who assists consumers. At Nadias Loans we do everything possible to help our clients in a way that our reputation stays unhurt.
Your privacy and personal information are important to us. Our Privacy Policy outlines our current policies and practices in relation to how we collect, handle, use and disclose your personal information. Our Privacy policy also explains how we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth).
What information do we collect and how do we use it?
We will ask you for personal information when we assist you with your finance. Personal information may include any sensitive information (including health information) and may include any information you tell us about any vulnerability you may have. We use the information you provide to advise about and assist with your credit needs. We only provide your information to the companies with whom you choose to deal (and their representatives).
We also use your information to send you requested product information and to enable us to manage your ongoing relationship with us e.g., invoicing, client surveys etc. We may do so by mail or electronically unless you tell us that you do not wish to receive electronic communications.
We may occasionally notify you about promotions, new services and special offers, events or articles we think will be of interest to you. We may send you regular updates by email or by post. If you would rather not receive this information, email or write to us.
We may also use your information internally to help us improve our services and help resolve any problems.
What if you don’t provide some information to us?
If you don’t provide us with full information, we can’t properly advise or assist you with your credit needs.
How do we hold and protect your information?
We strive to maintain the reliability, accuracy, completeness, and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirement.
We hold the information we collect from you in a secure password protected offsite cloud storage server which can only be accessed by Nadias Loans Pty Ltd representative.
We ensure that your information is safe by not sharing any of your personal data with any non-related third-party person. All information collected by us is securely stored in our cloud based server which is backed up daily.
Will we disclose the information we collect to anyone?
We do not sell, trade, or rent your personal information to others.
We may need to provide your information to our credit licensee e.g. for administration and supervision activities, contractors who supply services to us e.g. to handle mailings on our behalf, or to other companies in the event of a corporate sale, merger, re-organisation, dissolution or similar event. However, we will do our best to ensure that they protect your information in the same way that we do.
We may also provide your information to others if we are required to do so by law or under unusual other circumstances which the Privacy Act permits.
How can you check, update or correct the information we are holding?
Upon receipt of your written request and enough information to allow us to identify the information, we will disclose to you the personal information we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate.
If you wish to access or correct your personal information, please email Nadia Kostadinova at [email protected] or call 0416 145 707.
We do not charge for providing access to personal information or for complying with a correction request.
Your Consent
By asking us to assist with your credit needs, you consent to the collection and use of the information you have provided to us for the purposes described above.
Tell us what you think
We welcome your questions and comments about privacy. If you have any concerns or complaints, please contact Nadia Kostadinova via email [email protected] or call 0416 145 707.
Complaints
Internal Dispute Resolution
If you do have a complaint, please let us know by email, because if we don’t know about it we can’t fix it. Please contact Nadia Kostadinova at [email protected] or by phone on 0416 145 707. Please make sure you include as much information as you can. We will consider it carefully and respond with a decision on your complaint within 30 days.
Disclaimer
Our website provides general information only and has been prepared without taking into account your objectives, financial situation or needs. We recommend that you consider whether it is appropriate for your circumstances and your full financial situation will need to be reviewed prior to acceptance of any offer or product. It does not constitute legal, tax or financial advice and you should always seek professional advice in relation to your individual circumstances.
Nadias Loans Pty Ltd
ABN 88 647 989 302
MFFA 475695 and 358788
AFCA 81497
